Terms of service
Customer Acceptance
All orders are made subject to the customers’ acceptance of these terms and conditions. Anais Rose LTD shall assume that the customer has fully read and accepted these terms and conditions upon ordering.
Acceptance of Order
Fulfilment of your order is subject to product availability and acceptance of the customer order by Anais Rose LTD. Anais Rose LTD is under no obligation to accept or fulfil any customer order.
Acceptance of your order is classified as the order being dispatched. Anais Rose LTD reserves the right to cancel your order at any stage throughout the customer order process without any given reason or prior notice and refund your payment.
This clause has been included to protect us and avoid the following circumstances:
- An order being placed due to goods being inadvertently under-priced.
- An error caused by payment processing when making a payment online.
- Under-priced goods displayed on our website as a result of human error.
- We are no longer able to supply the good(s) you ordered.
- The order is fraudulent.
- If we are in doubt as to the validity of the payment method used when placing your order.
If there is a pricing issue, we will first contact you to inform you of this and request the additional payment. You will be given the option to cancel your order.
If the good(s) are no longer available / obsolete, we shall contact you and offer alternative products. Sometimes there may be products that have been discontinued and no longer available advertised for sale on our website – due to ever changing product models and upgrades it may be that you place an order for a discontinued product before we have had chance to take it off of our website. If this should occur we will contact you to inform you that the product is discontinued and no longer available and offer you the choice of either an alternative product or a refund.
Ordering, Delivery & Security
If we are in any doubt as to the validity of the payment method used, or we have any suspicion relating to your order, we may request additional documentation and/or security details. If the additional documentation is not sufficient, we reserve the right to cancel your order at any stage. This is to protect both our customers and us.
Goods will not be supplied on any test, trial or rental basis.
All goods are inclusive of VAT at the current rate of 20% unless otherwise stated.
We shall assume that all customers are aware of product specification, suitability, limitations and compatibility at the time of ordering, unless we are asked for advice in advance of placing your order.
All major credit and debit cards are accepted. We reserve the right to deliver only to the card holders billing address.
Immediate payment will be required at the point of checkout when placing an order to secure your goods.
You can also pay by cash payment directly into our bank account or by BACS transfer. If any customers wish to pay using these methods please contact us for bank details and procedures.
Anais Rose LTD will accept payment by cheque – please make cheques payable to Anais Rose LTD. Please be aware that goods will not be dispatched until the funds have cleared in full. This can take up to 7-10 working days.
Orders will be delivered within 5 working days unless your order is an engagement ring or diamond ring as these pieces are custom-made to order. You can expect to receive your custom-made order between 1-3 weeks. These timescales are dependent on the time of the day the order was placed and on the understanding that all payment has been cleared and that any additional security checks have been passed. There may be some instances where your order may be delayed and delivery will take longer than expected, such as awaiting stock delivery if the product(s) ordered are out of stock, computer error(s) or other circumstances. In the event of any delay in delivery Anais Rose LTD will contact you.
Please be aware that 24 hour delivery isn’t available on the following days:
- Sundays
- Bank Holidays
- Good Friday
- Seasonal Holidays including Christmas Day, Boxing Day or New Year’s Day.
If you are ordering before Christmas or the New Year, please be aware that deliveries made on Christmas Eve or New Year’s Eve may carry an additional charge. Additionally, we cannot guarantee that we will be able to deliver goods on Christmas Eve or New Year’s Eve.
Delivery of your order may be delayed in the event of inclement weather conditions, “Force Majeure” means any act of God, strike, lock out, war, act of terrorism, flood, lightening, fire, explosion, earthquake, civil commotion or riot; computer or ordering system malfunction or any other reason outside of our control. In the event of this happening Anais Rose LTD will contact the customer to inform them of any delay.
All deliveries are free of charge in the first instance. If, for any reason the courier cannot make delivery of the goods and they are returned to us or a surcharge for re-delivery is incurred from the courier, the customer shall be liable for any re-delivery or surcharge fees made by Anais Rose LTD or the courier company.
Next day delivery applies to most of mainland UK excluding Scottish highlands and other rural areas where delivery may take up to 3 days. Scottish Isles, Isle of Man, Channel Isles, Northern Ireland and Republic of Ireland carry additional charges and will be subject to a 48 hour delivery service.
There is a £20.00 standard delivery charge to the following areas:
- Northern Ireland / Scottish Highlands
- Republic of Ireland
- Channel Isles / Scottish Isles
- Isle of Man / Isle of Wight
All products in shipment are covered by either the couriers insurance or the insurance of Anais Rose LTD. Any claim for non-delivery, missing items or any general damage in transit must be made immediately.
If any products are found to be damaged, faulty or defective in any way from new (out the box) you must contact us immediately.
Goods cannot be left without a signature for proof of delivery.
It is the responsibility of the customer to thoroughly check all goods before signing for them.
Please be aware that the customer is fully liable for the goods once they have been delivered and signed for, and that the liability to insure the goods is the sole responsibility of the customer.
Offers & Promotions
Any special offers and product promotions are subject to availability and can be withdrawn at any time at our discretion and without notice.
Warranty of Products
All products sold by Anais Rose LTD are covered by manufacturer’s warranties. Customers are advised to speak to the manufacturer in the event of defective or faulty goods.
Please note that the customer is responsible for covering the cost to return faulty (or unwanted) goods to our repair centre (Contact us for details where necessary).
Display of Images
Anais Rose LTD have used either the latest official or endorsed imagery by the manufacturers in our online store therefore we cannot be held reliable for any deviation between picture or product, although for any product updates, changes, modifications or enhancements, we will inform customers of this on our website.
All images used on this website are copyright to Anais Rose LTD or their respective owners / manufacturers.
Customer Complaints
All complaints received by Anais Rose LTD will be acknowledged within 7 working days. Anais Rose LTD will take all necessary steps to resolve any complaints.
These terms and conditions do not affect your statutory rights.